Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338198 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 16, 2026 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 16, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 16, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
1.0 days
Created: Jan 16, 2026 Due: Jan 16, 2026 Completed: Jan 16, 2026 (on time)
📅
0.1 days Total Age
⏱️
1.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 47 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/16/26 MMcNamara
Problem Description    
Standard service.

Technician Findings:    
LX unit and 4 probes require relabeling.

Work Performed :   
Standard service, All components re-labeled
 
🔧 Work Performed
Standard Service, all components re-labeled
🔍 Technician Findings
LX unit and 4 probes require relabeling
⚠️ Problem Description
Standard service

Timeline

📋
▶
4 Work Order Created Jan 16, 6:45 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
3x Labor Added Jan 16, 7:11 AM
Type: Labor
Status: Open
Qty: 3.5, 1, 1.25
✔️
▶
2 Status: Completed Jan 16, 7:31 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Jan 19, 4:57 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-251663

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 16, 6:45 AM
Invoice #
SM-251663

Work Details (4)

Name Type Status Qty Amount Date
WL-03067538 Expenses Open 1 $0.00 Jan 16, 6:45 AM
WL-03067554 Labor Open 3.5 $367.50 Jan 16, 7:11 AM
WL-03067555 Labor Open 1 $105.00 Jan 16, 7:11 AM
WL-03067556 Labor Open 1.25 $148.75 Jan 16, 7:11 AM

Details