Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338199 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • PC

📍 Agilent Technologies Inc. — 2850 Centerville Rd, WILMINGTON DE, 19808

Jan 16, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 9 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 30, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 16, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Assigned ▶ Running 0 0
Jan 16 → Jan 30 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 10.1d
Billing 2.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.1 days
Over SLA
Billing
2.6 days
Over SLA
Created: Jan 16, 2026 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
10.0 days Total Age
⏱️
10.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
9 visits On-Site Trips
📋
Coordinator Scheduling
🚨
9 On-Site Visits
9 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 16, 2026
Visit 2 Jan 20, 2026
Visit 3 Jan 21, 2026
Visit 4 Jan 22, 2026
Visit 5 Jan 23, 2026
Visit 6 Jan 27, 2026
Visit 7 Jan 28, 2026
Visit 8 Jan 29, 2026
Visit 9 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 47 days old
🚨
Primary Delay 10.0 days stuck in "Scheduled"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Ready to Bill
2.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Admin WO for 01.16 to 01.31.2026
⚠️ Problem Description
Admin WO for 16th to 31st

Timeline

📋
▶
2 Work Order Created Jan 16, 7:56 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by MICHAEL MCNAMARA Jan 16, 8:05 AM
Technician: Judith Alvarez
🗓️
▶
3 Status: Scheduled Jan 16, 8:35 AM
Status: Scheduled → Dispatch Scheduled → Labor Added
📅
Dispatch Scheduled by MICHAEL MCNAMARA
Scheduled For: 2026-01-16T13:34:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 4.8 business days
⏱️
4x Labor Added Jan 23, 6:02 AM
Type: Labor
Status: Open
Qty: 8
⚠️ 5.7 business days
⏱️
4x Labor Added Jan 30, 5:45 AM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by MICHAEL MCNAMARA Jan 30, 5:53 AM
From: Scheduled, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 13d 21h, 0m
💵
Status: Billing Review by MICHAEL MCNAMARA Jan 30, 10:24 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4h 30m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 30, 10:31 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 2, 3:40 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252827
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Acct. Management
Branch
ERLA - PROD
Technician
Judith Alvarez
Scheduled
Jan 16, 8:34 AM
Created
Jan 16, 7:56 AM
Invoice #
SM-252827

Work Details (9)

Name Type Status Qty Amount Date
WL-03067589 Labor Open 8 $320.00 Jan 16, 8:36 AM
WL-03076273 Labor Open 8 $320.00 Jan 23, 6:02 AM
WL-03076274 Labor Open 8 $320.00 Jan 23, 6:02 AM
WL-03076275 Labor Open 8 $320.00 Jan 23, 6:02 AM
WL-03076276 Labor Open 8 $320.00 Jan 23, 6:02 AM
WL-03084550 Labor Open 8 $320.00 Jan 30, 5:45 AM
WL-03084551 Labor Open 8 $320.00 Jan 30, 5:45 AM
WL-03084552 Labor Open 8 $320.00 Jan 30, 5:45 AM
WL-03084553 Labor Open 8 $320.00 Jan 30, 5:45 AM

Details