Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338204 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PSM

📍 3M Technical Ceramics Inc — 695 Laco Drive, Lexington KY, 40510-1006

Jan 16, 2026 → Jan 22, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (6 biz days early)

Active: 3 biz days

🕐 Clock stopped: Completed (Jan 22, 2026)

▶ Clock Running

Status: Created

Jan 16 → Jan 16, 2026

0 business days (counted)

Running total: 0 of ? biz days used

3d

▶ Clock Running

Status: Assigned

Jan 16 → Jan 22, 2026

3 business days (counted)

Running total: 3 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 22 → Jan 22, 2026

0 business days (counted)

Running total: 3 of ? biz days used

Created: Jan 16, 2026 Completed: Jan 22, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 16 → Jan 16	Created	▶ Running	0	0
Jan 16 → Jan 22	Assigned	▶ Running	3	3
Jan 22 → Jan 22	Tech On Site	▶ Running	0	3

Dispatch 0.0d

Coordinators 4.0d

Field Work 0.0d

Billing 18.4d

✓ SLA Met

Dispatch
0.0 days

Coordinators
4.0 days
Over SLA

Field Work
0.0 days

Billing
18.4 days
Over SLA

Created: Jan 16, 2026 Due: Feb 16, 2026 Completed: Jan 22, 2026 (25 days early)

📅

4.0 days Total Age

⏱️

15.9d in Billing Review Longest Stage

🔄

7 transitions Status Changes

⚠️

17.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 47 days old

🚨

Primary Delay 15.9 days stuck in "Billing Review"

⏱️

Total Delay 17.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

4.0d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

0.4d / 1.0d SLA

Billing Review

15.9d / 2.0d SLA

Ready to Bill

1.5d / 1.0d SLA

Invoice Pending

1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        2/12/26 MMcNamara
Reference Parts
EXS5245B01    Exchange IDP3 Dry Task 115v    1  LP1112L711  
S5200001    Callisto Capacitor 25MFD    1.00000                          

🔧 Work Performed

                        Replaced capacitor with new.
Replaced IDP dry pump with exchange unit.
Cleaned, reassembled and tested TPS to factory specifications.                    

🔍 Technician Findings

                        Capacitor broken off in shipping.
Inspection results for the IDP-3 pump show the orbiting plate was out of spec.

The height of 0.940 is good, but the height of 0.945 is bad.                    

⚠️ Problem Description

                        Note
31.12.2025          13:03:46            JUFOSTER

Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Approval Note
31.12.2025          13:03:46            JUFOSTER

Repair within warranty period. Shipped new 5/20/25
____________________
Note
31.12.2025          12:14:55            WF-BATCH
Agent: JUFOSTER Timestamp: 2025-12-31 12:14:41
IT25104026 tps tip seal issues. Customer replaced tip seals twice and they keep getting damaged.                    

📄 Description

                        TPS-compact TV84 KF40-115V                    

📞 Call Description

                        VPD Bench Repair Warranty TPS                    

Timeline

📋

▶

3 Work Order Created Jan 16, 8:47 AM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Kim Pearson

Technician: Shawn Kelley

👷

Status: Assigned by Kim Pearson

From: Entered

To: Assigned

Duration in Previous: 0m

⏳ 4.0 business days

🔧

▶

3 Status: Tech On Site Jan 22, 8:39 AM

Status: Tech On Site → Labor Added → 2x Parts Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 4

🔩

2x Parts Added

Type: Parts

Status: Open

Qty: 1

✔️

Status: Completed by Shawn Kelley Jan 22, 8:47 AM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 7m, 0m

💵

Status: Billing Review by Hannah Shaw Jan 22, 12:01 PM

From: Closed

To: Billing Review

Duration in Previous: 3h 14m

🚨 15.8 business days

📄

Status: Ready to Bill by MICHAEL MCNAMARA Feb 12, 6:07 AM

From: Billing Review

To: Ready to Bill

Duration in Previous: 20d 18h

📨

Status: Invoice Pending by Hannah Shaw Feb 12, 11:04 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 16h 56m

⏳ 1.1 business days

💰

▶

2 Status: Invoiced Feb 15, 10:01 PM

Status: Invoiced → Invoice Created

🧾

Invoice Created

Invoice Number: SM-253779

Bottlenecks

Assigned

Duration: 4.0 business days (threshold: 4.0 business hours)

Exceeded by 3.5 business days

Billing Review

Duration: 15.9 business days (threshold: 2.0 business days)

Exceeded by 13.9 business days

Ready to Bill

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Repair

Branch

ERLA - PROD

Technician

Shawn Kelley

Scheduled

N/A

Created

Jan 16, 8:47 AM

Invoice #

SM-253779

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03074670	Labor	Open	4	$400.00	Jan 22, 8:40 AM
WL-03074672	Parts	Open	1	$0.00	Jan 22, 8:41 AM
WL-03074673	Parts	Open	1	$0.00	Jan 22, 8:41 AM