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← WO Overview

WO-01338232 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Agilent Technologies Inc — 14 Progress Rd, Billerica MA, 01821

Jan 16, 2026 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 16, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
2.9 days
Created: Jan 16, 2026 Due: Feb 6, 2026 Completed: Jan 16, 2026 (21 days early)
📅
0.4 days Total Age
⏱️
1.7d in Invoice Pending Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 14, 2026
Visit 3 Jan 15, 2026

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 47 days old
🚨
Primary Delay 1.7 days stuck in "Invoice Pending"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/16/26 MMcNamara

This WO is used to collect hours spent building 2 Leak Detector test stations to invoice Agilent.  No Flat rate.  Hours only.
🔧 Work Performed
1/12/2026 Work on test stations 1/14/2026 work on test station 1/15/2026 work on test stations
⚠️ Problem Description
Note 14.01.2026 11:10:09 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-14 11:09:58 using unit to bench set-up spec tube magnets use for labor hours, etc in Billerica
📄 Description
Helium Leak Detector, MD15, Dry Scroll IPD-15
📞 Call Description
VPD Bench Repair

Timeline

📋
▶
3 Work Order Created Jan 16, 10:27 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Charles Sellon
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
3x Labor Added Jan 16, 12:22 PM
Type: Labor
Status: Open
Qty: 8, 1, 2
✔️
▶
2 Status: Completed Jan 16, 1:47 PM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 4:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 8m
⏳ 0.9 business days
💵
Status: Billing Review by MICHAEL MCNAMARA Jan 18, 9:42 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 18, 12:35 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2h 53m
⏳ 1.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jan 20, 1:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
▶
2 Status: Invoiced Jan 21, 10:33 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251735

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Charles Sellon
Scheduled
N/A
Created
Jan 16, 10:27 AM
Invoice #
SM-251735

Work Details (3)

Name Type Status Qty Amount Date
WL-03067954 Labor Open 8 $720.00 Jan 16, 12:22 PM
WL-03067955 Labor Open 1 $90.00 Jan 16, 12:22 PM
WL-03067956 Labor Open 2 $180.00 Jan 16, 12:22 PM

Details