Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338325 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club #6238 — 12905 East 96th Street North, Owasso OK, 74055

Jan 16, 2026 → Jan 16, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 23, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: L2 Screening
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Jan 16, 2026 Completed: Jan 16, 2026
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 4
Jan 16 → Jan 16 L2 Screening ▶ Running 0 0 / 4
Jan 16 → Jan 16 Assigned ▶ Running 0 0 / 4
Dispatch 0.3d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
0.0 days
Created: Jan 16, 2026 Due: Jan 22, 2026 Completed: Jan 16, 2026 (6 days early)
📅
0.3 days Total Age
⏱️
0.3d in L2 Screening Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 47 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.2d / 1.0d SLA
WO Correction Needed
0.0d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔍 Technician Findings
kiosk was fully operational
⚠️ Problem Description
Follow-Up Notes Needing nuts to bolt the right hand side of the mass body weight bar back to the seat Use this password to access the kiosk:  93Y7RT36 If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
▶
2 Work Order Created Jan 16, 3:15 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 1m
👷
▶
3 Technician Assigned Jan 16, 5:18 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Emmanuel Morales
From: L2 Screening
To: Assigned
Duration in Previous: 2h 1m
✔️
Status: Completed by Emmanuel Morales
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 0.8 business days
✏️
▶
3 Status: WO Correction Needed Jan 19, 2:42 PM
Status: WO Correction Needed → Status: Billing Review → Status: Ready to Bill
💵
Status: Billing Review by Hannah Shaw
From: WO Correction Needed
To: Billing Review
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Jan 19, 2:49 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251648

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Emmanuel Morales
Scheduled
N/A
Created
Jan 16, 3:15 PM
Invoice #
SM-251648

Details