Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338369 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LARGO HOSPITAL — 201 14TH ST SW, LARGO FL, 33770

Jan 19, 2026 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (14 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
9d
▶ Clock Running
Status: Created
Jan 19 → Jan 30, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 9 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 22, 2026
14 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 30 Created ▶ Running 9 9
Jan 30 → Jan 30 Assigned ▶ Running 0 9
Jan 30 → Feb 22 Scheduled ▶ Running 14 23
Dispatch 9.0d
Coordinators 14.4d
✗ SLA Missed
Dispatch
9.0 days
Over SLA
Coordinators
14.4 days
Over SLA
Created: Jan 19, 2026 Due: Jan 31, 2026 (33 days overdue)
📅
23.0 days Total Age
⏱️
14.4d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
21.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 44 days old
🚨
Primary Delay 14.4 days stuck in "Scheduled"
⏱️
Total Delay 21.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Scheduled
14.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - dispatch to Konstantin Barskiy to close with Location Unknown form

01/19/2026 EMartin follow up to WO-01325543

-follow up notes-

"Unknown location"

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jan 19, 8:19 AM
Work Order: WO-01338369
Type: FCO
Priority: PC
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 30, 3:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 11d 7h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-07T17:00:00.000+0000
🚨 15.0 business days
⏱️
▶
2 Labor Added Feb 22, 4:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 0h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 24, 11:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h

Bottlenecks

Entered
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Feb 7, 12:00 PM
Created
Jan 19, 8:19 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03115590 Labor Open 0.25 $100.00 Feb 22, 4:37 PM
WL-03117469 Labor Open 0.016666666666667 $38.00 Feb 24, 11:07 AM

Details