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WO-01338372 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 19, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✗ SLA Missed (4 biz days late)
Active: 9 biz days
Paused: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 26, 2026
4 business days (counted)
Running total: 5 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 5, 2026
8 business days (not counted)
4d
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 9 of 5 biz days used
Created: Jan 19, 2026 Completed: Feb 11, 2026
Business Days Used 9 / 5
0 5d budget +4d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0 / 5
Jan 19 → Jan 20 Ready for Scheduling ▶ Running 1 1 / 5
Jan 20 → Jan 26 Assigned ▶ Running 4 5 / 5
Jan 26 → Feb 5 Awaiting Parts ⏸ Paused 8 —
Feb 5 → Feb 11 Reschedule ▶ Running 4 9 / 5
Material Management 8.9d
Coordinators 10.9d
✗ SLA Missed
Material Management
8.9 days
Over SLA
Coordinators
10.9 days
Over SLA
Created: Jan 19, 2026 Due: Jan 26, 2026 Completed: Feb 11, 2026 (15 days late)
📅
17.0 days Total Age
⏱️
8.9d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
15.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 27, 2026
Visit 2 Feb 9, 2026

AI Analysis

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Completed with significant delays
Invoiced • 44 days old
🚨
Primary Delay 8.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 15.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Awaiting Parts
8.9d / 3.0d SLA
Reschedule
4.9d / 2.0d SLA
Closed
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced head potentiometer , troubleshot extensively to find that plug c on wire harness was missing and recalibrated height, fowler and scale tested bed functions and returned bed to service
🔍 Technician Findings
potentiometer inoperable and wire c missing from board
⚠️ Problem Description
Yves Dessin: HEAD END POTENTIONMETER ASSEMBLY NEEDED
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 19, 8:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 20, 8:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 47m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Jan 26, 11:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 6d 3h
⏳ 2.0 business days
⏱️
Labor Added Jan 27, 6:00 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.7 business days
🔩
▶
2 2x Parts Added Feb 5, 11:55 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 10d 0h
⏳ 3.0 business days
⏱️
2x Labor Added Feb 9, 4:06 PM
Type: Labor
Status: Open
Qty: 2
⏳ 3.0 business days
✔️
Status: Completed by Mark Franks Feb 11, 12:02 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 16, 10:19 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 17, 8:00 AM
Invoice Number: SM-254058

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Awaiting Parts
Duration: 8.9 business days (threshold: 3.0 business days)
Exceeded by 5.9 business days
Reschedule
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📦
Parts Order 00089064
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 19, 8:33 AM
Invoice #
SM-254058

Work Details (5)

Name Type Status Qty Amount Date
WL-03080625 Labor Open 1 $95.00 Jan 27, 6:00 PM
WL-03093014 Parts Open 1 $124.33 Feb 5, 11:55 AM
WL-03093015 Expenses Open 1 $0.00 Feb 5, 11:55 AM
WL-03098006 Labor Open 2 $190.00 Feb 9, 4:06 PM
WL-03098007 Labor Open 2 $0.00 Feb 9, 4:06 PM

Details