Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338414 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 19, 2026 → Jan 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Jan 19, 2026 Completed: Jan 21, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0 / 5
Jan 19 → Jan 20 Ready for Scheduling ▶ Running 1 1 / 5
Jan 20 → Jan 21 Assigned ▶ Running 1 2 / 5
Coordinators 3.0d
Billing 0.7d
✓ SLA Met
Coordinators
3.0 days
Over SLA
Billing
0.7 days
Created: Jan 19, 2026 Due: Jan 26, 2026 Completed: Jan 21, 2026 (5 days early)
📅
2.0 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 44 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
2.2d / 1.0d SLA
WO Correction Needed
0.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.22.26 hshaw - missing part#. Work Performed stated replacing matress cover even though was supplied by customer

1/21/26 BA - PO received 4010578953HTM $380

🔧 Work Performed
side rail adjusted , mattress cover replaced ran functional test returned bed back to service
🔍 Technician Findings
side rail adjusted , mattress cover replaced ran functional test returned bed back to service
⚠️ Problem Description
Yves Dessin: side inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 19, 9:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 20, 8:23 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 21, 5:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Jan 22, 4:57 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 23h 29m
🔩
▶
2 Parts Added Jan 22, 10:14 PM
Parts Added → Status: Closed
🏁
Status: Closed by Yves Dessin
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 20m
📄
▶
2 Status: Ready to Bill Jan 23, 12:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 26, 9:37 AM
Invoice Number: SM-252099

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 19, 9:46 AM
Invoice #
SM-252099

Work Details (2)

Name Type Status Qty Amount Date
WL-03073903 Labor Open 4 $380.00 Jan 21, 5:24 PM
WL-03076172 Parts Open 1 $0.00 Jan 22, 10:14 PM

Details