Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
🕐 Clock stopped: Invoiced (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Completed
Jan 20 → Jan 23, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 19, 2026
Invoiced: Jan 23, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 19 → Jan 19
Created
▶ Running
0
0
Jan 19 → Jan 19
Assigned
▶ Running
0
0
Jan 19 → Jan 20
Scheduled
▶ Running
1
1
Jan 20 → Jan 23
Completed
▶ Running
3
4
Jan 23 → Jan 23
Scheduled
▶ Running
0
4
Field Work Over SLA
Created: Jan 19, 2026
Due: Dec 31, 2026
Completed: Jan 23, 2026 (342 days early)
⏱️
4.0d in Completed
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
4.0 days stuck in "Completed"
⏱️
Total Delay
4.7 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
0.5d
/ 2.0d SLA
Completed
4.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
01/19/2026 MNewman - dispatching to Alberto
🔧
Work Performed
FCO86600081 Multiple Product
🔍
Technician Findings
N/A
⚠️
Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
FCO86600081
📋
0-0-0
Completed
Feb 4, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO 81 EV300
i. Tools: Certifier, multimeter, electrical safety analyzer,) - YES
ii. Prontoforms – uploaded and correct template - YES
iii. Event Log – uploaded - YES
iv. CSR – signed and uploaded to ServiceMax - YES
v. EMSAR Requirements (do not include in task subject count): - Picture of device- YES
📅
WO-01338426 - FCO - Trilogy EV300 Vent - Allendale - US Med-Equip Inc.
Jan 19, 2026 8:00am – 5:00pm
Work Order: WO-01338426
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14301152
Location: US Med-Equip Inc.
Address: 1 Pearl Ct, Unit A & B, Allendale, NJ 07401
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H2794332596B7
Contact Name: Lee Dean
Contact Phone: 201-300-77
Timeline
📋
Work Order:
WO-01338426
Type:
FCO
Priority:
PC
👷
👷
From:
Entered, Assigned
To:
Assigned, Scheduled
Duration in Previous:
1h 21m, 0m
📅
Scheduled For:
2026-01-19T13:00:00.000+0000
⏱️
Type:
Labor, Expenses
Status:
Open
Qty:
1.5, 7.5
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
8h 37m
🗓️
From:
Completed
To:
Scheduled
Duration in Previous:
3d 14h
🏁
From:
Scheduled
To:
Closed
Duration in Previous:
2h 46m
📄
🧾
Invoice Number:
SM-252296
Bottlenecks
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
ℹ️ Work Order Details
Scheduled
Jan 19, 8:00 AM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03071081
Labor
Open
1.5
$0.00
Jan 19, 7:50 PM
WL-03071082
Labor
Open
7.5
$0.00
Jan 19, 7:50 PM
WL-03071083
Labor
Open
1.5
$0.00
Jan 19, 7:50 PM
WL-03071084
Expenses
Open
1
$0.00
Jan 19, 7:50 PM