Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338427 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 19, 2026 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 9, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
6d
▶ Clock Running
Status: Created
Jan 19 → Jan 27, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 19, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 27 Created ▶ Running 6 6
Jan 27 → Jan 27 Assigned ▶ Running 0 6
Dispatch 6.0d
Coordinators 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
6.0 days
Over SLA
Coordinators
0.0 days
Billing
0.1 days
Created: Jan 19, 2026 Due: Feb 9, 2026 Completed: Jan 27, 2026 (13 days early)
📅
6.0 days Total Age
⏱️
6.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 44 days old
🚨
Primary Delay 6.0 days stuck in "Entered"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange IDP3 Dry Task 115v

Timeline

📋
Work Order Created Jan 19, 10:14 AM
Work Order: WO-01338427
Type: Repair
Priority: PC
🔩
Parts Added Jan 19, 3:15 PM
Type: Parts
Status: Open
Qty: 1
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 27, 11:18 AM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 8d 1h
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Tami Dawe Jan 28, 9:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 28m
📨
▶
3 Status: Invoice Pending Jan 28, 10:28 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252406
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 19, 10:14 AM
Invoice #
SM-252406

Work Details (1)

Name Type Status Qty Amount Date
WL-03070662 Parts Open 1 $603.50 Jan 19, 3:15 PM

Details