Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338445 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 19, 2026 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (237 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Jan 20, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 19, 2026 Tech Off Site: Jan 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Assigned ▶ Running 0 0
Jan 19 → Jan 19 Scheduled ▶ Running 0 0
Jan 19 → Jan 20 Tech On Site ▶ Running 1 1
Field Work 3.3d
Billing 1.3d
✓ SLA Met
Field Work
3.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 19, 2026 Due: Dec 31, 2026 Completed: Jan 22, 2026 (343 days early)
📅
2.1 days Total Age
⏱️
2.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 44 days old
🚨
Primary Delay 2.0 days stuck in "Completed"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/19/2026 MNewman - dispatching to Israel for SN H288099042B95

🔧 Work Performed
1/19/2026 - IM - FCO 81
🔍 Technician Findings
1/19/2026 - IM - FCO 81
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jan 19, 11:00 AM
Work Order: WO-01338445
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 19, 11:24 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 24m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-19T13:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Jan 19, 11:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10m
⏱️
Labor Added Jan 19, 1:57 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
2x Labor Added Jan 19, 3:20 PM
Type: Labor
Status: Open
Qty: 5, 1.5
🚗
2x Travel Added Jan 19, 7:04 PM
Type: Travel
Status: Open
Qty: 35, 36
🚗
Status: Tech Off Site by Israel Martell Jan 19, 9:42 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 6m
✔️
Status: Completed by Israel Martell Jan 20, 11:51 AM
From: Tech Off Site
To: Completed
Duration in Previous: 14h 8m
⏳ 2.0 business days
🏁
Status: Closed by Israel Martell Jan 21, 7:55 PM
From: Completed
To: Closed
Duration in Previous: 1d 8h
⏱️
Labor Added Jan 22, 1:46 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 1:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 57m
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 39m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Jan 19, 8:00 AM
Created
Jan 19, 11:00 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03070499 Labor Open 1.5 $0.00 Jan 19, 1:57 PM
WL-03070667 Labor Open 5 $475.00 Jan 19, 3:20 PM
WL-03070668 Labor Open 1.5 $310.00 Jan 19, 3:20 PM
WL-03071011 Travel Open 35 $0.00 Jan 19, 7:04 PM
WL-03071012 Travel Open 36 $0.00 Jan 19, 7:04 PM
WL-03075152 Labor Open 0.016666666666667 $76.00 Jan 22, 1:46 PM

Details