Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338457 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 19, 2026 → Jan 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Jan 19 → Jan 22, 2026
3 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 25, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 19, 2026 Completed: Jan 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Assigned ▶ Running 0 0
Jan 19 → Jan 19 Scheduled ▶ Running 0 0
Jan 19 → Jan 22 Tech On Site ▶ Running 3 3
Jan 22 → Jan 25 Scheduled ▶ Running 1 4
Jan 25 → Jan 25 Tech On Site ▶ Running 0 4
Coordinators 1.5d
Field Work 3.0d
Billing 2.3d
✓ SLA Met
Coordinators
1.5 days
Field Work
3.0 days
Over SLA
Billing
2.3 days
Created: Jan 19, 2026 Due: Dec 31, 2026 Completed: Jan 25, 2026 (340 days early)
📅
4.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
15 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 19, 2026
Visit 2 Jan 24, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 44 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
10.1d / 1.0d SLA
07e-Partial Project
4.3d
WO Correction Needed
2.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created followup WO for the remaining. (WO-01349797)

01/19/2026 MNewman - dispatching to Carlos for SN H2953235017A0

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Jan 19, 11:51 AM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Mandy Newman
Technician: Carlos Puebla
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-19T13:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Jan 19, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 13m
⏳ 1.0 business days
⏱️
5x Labor Added Jan 20, 11:28 PM
Type: Labor, Travel
Status: Open
Qty: 1, 8.25, 0.75
⏳ 2.1 business days
🗓️
Status: Scheduled by Rebecca Arnold Jan 22, 2:47 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 3d 1h
⏳ 2.0 business days
🔧
Status: Tech On Site by Carlos Puebla Jan 24, 11:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 8h
⏱️
Labor Added Jan 24, 11:50 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Jan 25, 12:06 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 1:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 29, 12:59 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 23h
🏁
Status: Closed by Carlos Puebla Jan 30, 11:03 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 22h 4m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 3h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 5, 3:22 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 0h
🏁
Status: Closed by Carlos Puebla Feb 5, 6:57 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 35m
⏳ 4.6 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 11, 8:43 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 13h
🏁
Status: Closed by Sean Currie Feb 11, 9:48 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 4m
📄
▶
2 Status: Ready to Bill Feb 11, 10:16 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253565

Bottlenecks

Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jan 19, 8:00 AM
Created
Jan 19, 11:51 AM
Invoice #
SM-253565

Work Details (6)

Name Type Status Qty Amount Date
WL-03072882 Labor Open 1 $0.00 Jan 20, 11:28 PM
WL-03072883 Labor Open 8.25 $0.00 Jan 20, 11:28 PM
WL-03072884 Labor Open 0.75 $0.00 Jan 20, 11:28 PM
WL-03072885 Travel Open 25 $0.00 Jan 20, 11:28 PM
WL-03072886 Travel Open 25 $0.00 Jan 20, 11:28 PM
WL-03078167 Labor Open 0.25 $0.00 Jan 24, 11:50 PM

Details