Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338479 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 19, 2026 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 23, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 19, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 23 Scheduled ▶ Running 4 4
Coordinators 4.0d
Billing 1.5d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 19, 2026 Due: Dec 31, 2026 Completed: Jan 23, 2026 (342 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 44 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600069
🔍 Technician Findings
none
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jan 19, 2:54 PM
Work Order: WO-01338479
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Jan 19, 3:07 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 13m
👷
Technician Assigned by Deon Malloy
Technician: Rodney Charles
📅
Dispatch Scheduled by Deon Malloy Jan 19, 3:15 PM
Scheduled For: 2026-01-19T13:00:00.000+0000
⏳ 3.0 business days
⏱️
4x Labor Added Jan 22, 7:10 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.25, 0.25, 131
✔️
Status: Completed by Rodney Charles Jan 23, 1:47 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 22h, 0m
⏳ 3.0 business days
⏱️
Labor Added Jan 27, 11:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 11:20 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Jan 19, 8:00 AM
Created
Jan 19, 2:54 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03075862 Labor Open 3 $0.00 Jan 22, 7:10 PM
WL-03075863 Labor Open 1.25 $95.00 Jan 22, 7:10 PM
WL-03075864 Labor Open 0.25 $155.00 Jan 22, 7:10 PM
WL-03075865 Travel Open 131 $0.00 Jan 22, 7:10 PM
WL-03079799 Labor Open 0.016666666666667 $38.00 Jan 27, 11:12 AM

Details