Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338481 ↗ ServiceMax

MICROCHIP CORP • Repair • PC

📍 MICROCHIP — 34 Tozer Road, Beverly MA, 01915

Jan 19, 2026 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 2, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
0d
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 19, 2026 Completed: Jan 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Assigned ▶ Running 0 0
✓ SLA Met
Created: Jan 19, 2026 Due: Feb 2, 2026 Completed: Jan 19, 2026 (14 days early)
📅
0.0 days Total Age
⏱️
- Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 44 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired Edwards XDS15i pump
📄 Description
REPAIR NXDS151 EDWARDS PUMP

Timeline

📋
▶
4 Work Order Created Jan 19, 2:58 PM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
📨
▶
3 Status: Invoice Pending Jan 19, 4:55 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251662

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Jan 19, 2:58 PM
Invoice #
SM-251662

Work Details (1)

Name Type Status Qty Amount Date
WL-03070608 Labor Open 1 $1,539.00 Jan 19, 2:59 PM

Details