Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338525 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 20, 2026 → Jan 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 23, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 20, 2026 Completed: Jan 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Jan 20, 2026 Due: Jan 23, 2026 Completed: Jan 20, 2026 (3 days early)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/20/26 MMcNamara
Problem Description ::   
Probe Loaner Recert

Technician Findings :   
No problems found

Work Performed:    
Probe Loaner recert
 
🔧 Work Performed
Probe Loaner recert
🔍 Technician Findings
No problems found
⚠️ Problem Description
Probe Loaner Recert

Timeline

📋
▶
4 Work Order Created Jan 20, 8:23 AM
Work Order Created → Expenses Added → Status: Assigned → Technician Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
⏱️
Labor Added Jan 20, 8:48 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Jan 20, 8:55 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 20, 9:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 21, 12:17 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Jan 23, 6:11 AM
Invoice Number: SM-251810

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 20, 8:23 AM
Invoice #
SM-251810

Work Details (2)

Name Type Status Qty Amount Date
WL-03071352 Expenses Open 1 $0.00 Jan 20, 8:23 AM
WL-03071357 Labor Open 0.5 $52.50 Jan 20, 8:48 AM

Details