Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338561 ↗ ServiceMax

COMMONWEALTH FUSION SYSTEMS • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Jan 20, 2026 → Jan 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 3, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
0d
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 20, 2026 Completed: Jan 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
0.4 days
Created: Jan 20, 2026 Due: Feb 3, 2026 Completed: Jan 20, 2026 (14 days early)
📅
0.0 days Total Age
⏱️
0.4d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 43 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired TS300 pump
📄 Description
REPAIRED TS 300 PUMP 1PH

Timeline

📋
▶
5 Work Order Created Jan 20, 10:21 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 1m, 0m
🏁
Status: Closed by Tami Dawe
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
📨
▶
3 Status: Invoice Pending Jan 20, 2:00 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251738

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Jan 20, 10:21 AM
Invoice #
SM-251738

Work Details (1)

Name Type Status Qty Amount Date
WL-03071459 Labor Open - $1,579.00 Jan 20, 10:22 AM

Details