Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338565 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence St. Peter Hospital — 413 Lilly Rd NE, Olympia WA, 98506

Jan 20, 2026 → Jan 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (6 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
2d
▶ Clock Running
Status: Created
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 20, 2026 Completed: Jan 22, 2026
Coordinators 3.0d
Billing 2.3d
✓ SLA Met
Coordinators
3.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Jan 22, 2026 (343 days early)
📅
3.0 days Total Age
⏱️
5.4d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 5.4 days stuck in "Closed"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
3.0d / 2.0d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Jan 20, 10:32 AM
Work Order: WO-01338565
Type: CSOL Services
Priority: PSM
⏱️
Labor Added Jan 20, 5:04 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.9 business days
✔️
Status: Completed by Kurt Ruz Jan 22, 3:49 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 5h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Jan 20, 1:00 PM
Created
Jan 20, 10:32 AM
Invoice #
SM-252662

Work Details (1)

Name Type Status Qty Amount Date
WL-03072204 Labor Open 2 $70.00 Jan 20, 5:04 PM

Details