Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338567 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 20, 2026 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (7 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Jan 21, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 20, 2026 Tech Off Site: Jan 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Assigned ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 21 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.0d
Field Work 8.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
8.2 days
Over SLA
Created: Jan 20, 2026 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)
📅
7.0 days Total Age
⏱️
5.4d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 5.4 days stuck in "Completed"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Completed
5.4d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 20, 10:52 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Jan 20, 11:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9m
🚗
Status: Tech Off Site by Konstantin Barsky Jan 21, 9:11 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 22h 8m
⏱️
▶
2 Labor Added Jan 21, 3:28 PM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 177
✔️
Status: Completed by Konstantin Barsky Jan 21, 3:53 PM
From: Tech Off Site
To: Completed
Duration in Previous: 6h 41m
⏳ 3.0 business days
⏱️
Labor Added Jan 23, 5:45 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.8 business days
🏁
Status: Closed by Konstantin Barsky Jan 28, 1:25 PM
From: Completed
To: Closed
Duration in Previous: 6d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 31, 1:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Completed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 20, 8:00 AM
Created
Jan 20, 10:52 AM
Invoice #
SM-252733

Work Details (3)

Name Type Status Qty Amount Date
WL-03073695 Labor Open 0.75 $56.48 Jan 21, 3:28 PM
WL-03073696 Travel Open 177 $0.00 Jan 21, 3:29 PM
WL-03077260 Labor Open 1 $0.00 Jan 23, 5:45 PM

Details