Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338572 ↗ ServiceMax

EASTERN SCIENTIFIC • Repair • PC

📍 Eastern Scientific — 301 Winter St, Hanover MA, 02339

Jan 20, 2026 → Jan 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 3, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
0d
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 20, 2026 Completed: Jan 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Billing
0.4 days
Created: Jan 20, 2026 Due: Feb 3, 2026 Completed: Jan 20, 2026 (14 days early)
📅
0.0 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 43 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired ACP28 pump V6SATSFEMF
📄 Description
REPAIR ALCATEL ACP28 DRY PUMP

Timeline

📋
▶
4 Work Order Created Jan 20, 11:10 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Tami Dawe Jan 20, 11:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
Status: Invoice Pending by Hannah Shaw Jan 20, 2:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 47m
💰
▶
2 Status: Invoiced Jan 20, 2:09 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251740

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Jan 20, 11:10 AM
Invoice #
SM-251740

Work Details (1)

Name Type Status Qty Amount Date
WL-03071510 Labor Open - $2,656.00 Jan 20, 11:12 AM

Details