Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338581 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 20, 2026 → Jan 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 27, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 20, 2026 Completed: Jan 20, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0 / 5
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0 / 5
Jan 20 → Jan 20 Assigned ▶ Running 0 0 / 5
Jan 20 → Jan 20 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
0.0 days
Billing
0.2 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Jan 20, 2026 (7 days early)
📅
0.5 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reinstalled hardware to head drive.
🔍 Technician Findings
Hardware came out of fowler linkage.
⚠️ Problem Description
Head of bed not going up Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 20, 11:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 20, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 1m
⏱️
Labor Added Jan 20, 1:37 PM
Type: Labor
Status: Open
Qty: 2
🔧
▶
2 Status: Tech On Site Jan 20, 3:23 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 16m
📨
Status: Invoice Pending by Hannah Shaw Jan 21, 2:57 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 16m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 25, 8:03 PM
Invoice Number: SM-251833

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 20, 11:28 AM
Invoice #
SM-251833

Work Details (1)

Name Type Status Qty Amount Date
WL-03071748 Labor Open 2 $0.00 Jan 20, 1:37 PM

Details