Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338615 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 20, 2026 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 10, 2026
✓ SLA Met (8 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
7d
▶ Clock Running
Status: Created
Jan 20 → Jan 29, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 20, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 29 Created ▶ Running 7 7
Jan 29 → Jan 29 Assigned ▶ Running 0 7
Dispatch 7.7d
Billing 0.3d
✓ SLA Met
Dispatch
7.7 days
Over SLA
Billing
0.3 days
Created: Jan 20, 2026 Due: Feb 10, 2026 Completed: Jan 29, 2026 (12 days early)
📅
7.7 days Total Age
⏱️
7.7d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 7.7 days stuck in "Entered"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.7d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
2 Work Order Created Jan 20, 1:15 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 29, 11:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 8d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Jan 30, 1:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
3 Status: Invoice Pending Jan 30, 3:59 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-252703

Bottlenecks

Entered
Duration: 7.7 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 20, 1:15 PM
Invoice #
SM-252703

Work Details (1)

Name Type Status Qty Amount Date
WL-03071711 Parts Open 1 $929.50 Jan 20, 1:16 PM

Details