📍 North Omaha Station — 7475 John J Pershing Dr, Omaha NE, 68112
Jan 20, 2026 → Feb 5, 2026
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 26, 2026
✗ SLA Missed (8 biz days late)
Active: 12 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 5, 2026
12 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 12 of 4 biz days used
Created: Jan 20, 2026Completed: Feb 5, 2026
Business Days Used12 / 4
04d budget+8d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 20 → Jan 20
Created
▶ Running
0
0 / 4
Jan 20 → Jan 20
Ready for Scheduling
▶ Running
0
0 / 4
Jan 20 → Jan 20
Assigned
▶ Running
0
0 / 4
Jan 20 → Feb 5
Scheduled
▶ Running
12
12 / 4
Feb 5 → Feb 5
Tech On Site
▶ Running
0
12 / 4
Dispatch0.0d
Coordinators12.6d
Field Work0.1d
Billing0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.6 days
Over SLA
Field Work
0.1 days
Billing
0.3 days
Created: Jan 20, 2026
Due: Jan 26, 2026
Completed: Feb 5, 2026 (9 days late)
📅
12.6 daysTotal Age
⏱️
12.4d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
11.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 43 days old
🚨
Primary Delay12.4 days stuck in "Scheduled"
⏱️
Total Delay11.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Billing Review
0.3d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2.6.26 hshaw - moved WO to BR to clarify freight charge
🔧Work Performed
installed and function tested
🔍Technician Findings
New install
⚠️Problem Description
Per Texas Medical, new 90550 kiosk has been delivered to site and is ready for install.
Please Install and Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
Feb 6, 2026 10:29am
@Chris Bakkemo please advise if freight charge should be added to WO. Thank you.
📅
WO-01338658 - Installation - 90550-15 - Omaha - North Omaha Station
Feb 5, 2026 2:30pm – 3:30pm
Work Order: WO-01338658
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: North Omaha Station
Address: 7475 John J Pershing Dr, Omaha, NE 68112
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-022359
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/26/