Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338702 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 20, 2026 → Jan 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 27, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 20, 2026 Completed: Jan 22, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0 / 5
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0 / 5
Jan 20 → Jan 22 Assigned ▶ Running 2 2 / 5
Dispatch 0.0d
Coordinators 2.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Billing
0.0 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Jan 22, 2026 (5 days early)
📅
2.5 days Total Age
⏱️
2.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 20, 2026
Visit 2 Jan 22, 2026

AI Analysis

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Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 2.4 days stuck in "Assigned"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced CPR isolator ran functional test returned bed back to service
🔍 Technician Findings
replaced CPR isolator ran functional test returned bed back to service
⚠️ Problem Description
Yves Dessin: cpr isolator inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 20, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 20, 3:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 39m
⏱️
Labor Added Jan 20, 5:46 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.8 business days
⏱️
▶
2 2x Labor Added Jan 22, 2:29 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
📄
▶
2 Status: Ready to Bill Jan 23, 2:11 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 26, 9:37 AM
Invoice Number: SM-252114

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 20, 2:51 PM
Invoice #
SM-252114

Work Details (3)

Name Type Status Qty Amount Date
WL-03072354 Labor Open 1 $84.50 Jan 20, 5:46 PM
WL-03075190 Labor Open 2 $190.00 Jan 22, 2:29 PM
WL-03075191 Parts Open 1 $21.68 Jan 22, 2:29 PM

Details