Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338717 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 20, 2026 → Feb 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 27, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Jan 21 → Feb 4, 2026
10 business days (not counted)
Created: Jan 20, 2026 Completed: Feb 4, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0 / 5
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0 / 5
Jan 20 → Jan 21 Assigned ▶ Running 1 1 / 5
Jan 21 → Feb 4 Awaiting Parts ⏸ Paused 10 —
Dispatch 0.0d
Material Management 10.5d
Coordinators 1.5d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.5 days
Over SLA
Coordinators
1.5 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Feb 4, 2026 (7 days late)
📅
11.5 days Total Age
⏱️
10.5d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
13.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 43 days old
🚨
Primary Delay 10.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Awaiting Parts
10.5d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.6.26 hshaw - please enter the part# to WOD.

🔧 Work Performed
replaced failed cord and tested bed per mfg
🔍 Technician Findings
power cord failed voltage test
⚠️ Problem Description
power cord inop Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 20, 3:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 20, 3:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m
⏱️
Labor Added Jan 20, 5:49 PM
Type: Labor
Status: Open
Qty: 1
📦
▶
2 Parts Requested Jan 21, 3:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 23h 33m
🚨 11.0 business days
✔️
▶
2 Status: Completed Feb 4, 11:37 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 6, 1:37 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 1h
🔩
▶
2 Parts Added Feb 6, 2:21 PM
Parts Added → Status: Closed
🏁
Status: Closed by Mark Franks
From: WO Correction Needed
To: Closed
Duration in Previous: 44m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 11, 11:02 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 5d 8h, 1m
💰
Status: Invoiced by Hannah Shaw Feb 12, 12:22 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 19m
🧾
Invoice Created Feb 12, 8:00 AM
Invoice Number: SM-253661

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Awaiting Parts
Duration: 10.5 business days (threshold: 3.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

📦
Parts Order 00088767
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 20, 3:02 PM
Invoice #
SM-253661

Work Details (2)

Name Type Status Qty Amount Date
WL-03072368 Labor Open 1 $95.00 Jan 20, 5:49 PM
WL-03095481 Parts Open 1 $85.10 Feb 6, 2:21 PM

Details