Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338720 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 20, 2026 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (7 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 20, 2026 Completed: Jan 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0
Jan 20 → Jan 21 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Billing
0.1 days
Created: Jan 20, 2026 Due: Feb 27, 2026 Completed: Jan 21, 2026 (37 days early)
📅
0.7 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 43 days old
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Ray-Anthony Alston: PM
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 20, 3:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 20, 3:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Ray-Anthony Alston
⏱️
▶
2 Labor Added Jan 20, 8:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 22m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 4:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 24m
📨
Status: Invoice Pending by Hannah Shaw Jan 21, 5:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 34m, 0m
⏳ 2.8 business days
🧾
Invoice Created Jan 23, 7:15 PM
Invoice Number: SM-251847

Bottlenecks

Assigned
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 20, 3:04 PM
Invoice #
SM-251847

Work Details (1)

Name Type Status Qty Amount Date
WL-03072628 Labor Open 0.25 $0.00 Jan 20, 8:31 PM

Details