Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338766 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence St. Peter Hospital — 413 Lilly Rd NE, Olympia WA, 98506

Jan 20, 2026 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (4 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
3d
▶ Clock Running
Status: Created
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 21, 2026 Completed: Jan 26, 2026
Coordinators 3.7d
Billing 2.3d
✓ SLA Met
Coordinators
3.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
3.7 days Total Age
⏱️
3.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 3.7 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
3.7d / 2.0d SLA
Closed
4.8d / 1.0d SLA
Canceled
0.0d
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CREDENTIALING

Timeline

📋
Work Order Created Jan 20, 7:01 PM
Work Order: WO-01338766
Type: CSOL Services
Priority: PSM
⏳ 3.7 business days
⏱️
▶
2 Labor Added Jan 26, 12:53 AM
Labor Added → Status: Completed
✔️
Status: Completed by Susan Zorn
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 5h, 0m
⏳ 2.0 business days
🚫
▶
2 Status: Canceled Jan 27, 12:15 PM
Status: Canceled → Status: Closed
🏁
Status: Closed by Kim Witt
From: Canceled
To: Closed
Duration in Previous: 1m
📅
Dispatch Scheduled by Kim Witt Jan 27, 2:14 PM
Scheduled For: 2026-01-20T18:00:00.000+0000
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Jan 20, 1:00 PM
Created
Jan 20, 7:01 PM
Invoice #
SM-252662

Work Details (1)

Name Type Status Qty Amount Date
WL-03078639 Labor Open 2 $70.00 Jan 26, 12:53 AM

Details