Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338933 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 21, 2026 → Jan 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Jan 21, 2026 Completed: Jan 22, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0 / 5
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0 / 5
Jan 21 → Jan 22 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 21, 2026 Due: Jan 28, 2026 Completed: Jan 22, 2026 (6 days early)
📅
1.9 days Total Age
⏱️
1.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 42 days old
🚨
Primary Delay 1.8 days stuck in "Assigned"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CPR isolator replaced and installed release handle panel functional test returned bed back to service
🔍 Technician Findings
CPR isolator replaced and installed release handle panel functional test returned bed back to service
⚠️ Problem Description
Yves Dessin: CPR inop and blue side rail cover
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 21, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 21, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
⏱️
4x Labor Added Jan 21, 4:05 PM
Type: Labor, Parts
Status: Open
Qty: 0.5, 3, 1
✔️
▶
2 Status: Completed Jan 22, 1:51 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 23, 1:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 26, 9:37 AM
Invoice Number: SM-252110

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 21, 11:30 AM
Invoice #
SM-252110

Work Details (4)

Name Type Status Qty Amount Date
WL-03073766 Labor Open 0.5 $0.00 Jan 21, 4:05 PM
WL-03073767 Labor Open 3 $285.00 Jan 21, 4:05 PM
WL-03073768 Parts Open 1 $11.18 Jan 21, 4:05 PM
WL-03073769 Parts Open 1 $9.18 Jan 21, 4:05 PM

Details