Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338973 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 21, 2026 → Jan 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 31, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 21, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Jan 31 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 7.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.6 days
Over SLA
Billing
0.0 days
Created: Jan 21, 2026 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
7.7 days Total Age
⏱️
7.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 24, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 42 days old
🚨
Primary Delay 7.4 days stuck in "Assigned"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
7.4d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I checked all functions of the stretcher and found no issues.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventative Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jan 21, 1:42 PM
Work Order: WO-01338973
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Brandi Alvarez Jan 21, 1:53 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11m
👷
▶
2 Technician Assigned Jan 21, 3:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 4m
👷
Technician Assigned by Melissa Owens Jan 22, 8:39 AM
Technician: Michael Swingle
💵
3x Expenses Added Jan 22, 9:12 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
2x Labor Added Jan 25, 12:30 PM
Type: Labor, Travel
Status: Open
Qty: 6.5, 54
⚠️ 5.0 business days
⏱️
Labor Added Jan 30, 1:40 PM
Type: Labor
Status: Open
Qty: 0.75
💵
Expenses Added Jan 30, 3:14 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Jan 30, 11:04 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9d 7h, 0m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 3:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
▶
2 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252825

Bottlenecks

Assigned
Duration: 7.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 21, 1:42 PM
Invoice #
SM-252825

Work Details (9)

Name Type Status Qty Amount Date
WL-03074709 Expenses Open 1 $0.00 Jan 22, 9:12 AM
WL-03074710 Expenses Open 1 $0.00 Jan 22, 9:12 AM
WL-03074711 Expenses Open 1 $0.00 Jan 22, 9:12 AM
WL-03078275 Labor Open 6.5 $0.00 Jan 25, 12:30 PM
WL-03078276 Travel Open 54 $0.00 Jan 25, 12:30 PM
WL-03085197 Labor Open 0.75 $0.00 Jan 30, 1:40 PM
WL-03085388 Expenses Open 1 $0.00 Jan 30, 3:14 PM
WL-03086277 Labor Open 9.25 $0.00 Jan 30, 11:04 PM
WL-03086278 Travel Open 56 $0.00 Jan 30, 11:04 PM

Details