Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339015 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 21, 2026 → Jan 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (15 biz days late)
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 25, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 21, 2026 Completed: Jan 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Assigned ▶ Running 0 0
Jan 21 → Jan 21 Scheduled ▶ Running 0 0
Jan 21 → Jan 21 Tech On Site ▶ Running 0 0
Jan 21 → Jan 25 Scheduled ▶ Running 2 2
Jan 25 → Jan 25 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.5d
Field Work 0.0d
Billing 1.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2025 Completed: Jan 25, 2026 (24 days late)
📅
2.6 days Total Age
⏱️
2.7d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 21, 2026
Visit 2 Jan 24, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 42 days old
🚨
Primary Delay 2.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 Cever crated and dispatched for SN 100323951 us med NJ

🔧 Work Performed
V60/V60 Plus Ventilator - Replacement of power management board (US, US Territories and Canada) and completed tests and verification on the device.
🔍 Technician Findings
Unable to pull IP
⚠️ Problem Description
FCO86600066
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Jan 21, 2:35 PM
Work Order: WO-01339015
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 21, 2:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 11m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-21T13:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Jan 21, 4:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 39m
🗓️
Status: Scheduled by Rebecca Arnold Jan 21, 4:33 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 6m
⏳ 2.9 business days
🔧
Status: Tech On Site by Carlos Puebla Jan 24, 9:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 4h
⏱️
3x Labor Added Jan 24, 9:31 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
⏱️
Labor Added Jan 24, 11:08 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Carlos Puebla Jan 24, 11:23 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 59m, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 1:27 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 1:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 23h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 0m

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jan 21, 8:00 AM
Created
Jan 21, 2:35 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03078086 Labor Open 0.5 $142.50 Jan 24, 9:31 PM
WL-03078087 Labor Open 0.25 $0.00 Jan 24, 9:31 PM
WL-03078088 Travel Open 5 $0.00 Jan 24, 9:31 PM
WL-03078156 Labor Open 0.5 $0.00 Jan 24, 11:08 PM

Details