Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339024 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 21, 2026 → Jan 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 25, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 21, 2026 Completed: Jan 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Assigned ▶ Running 0 0
Jan 21 → Jan 21 Scheduled ▶ Running 0 0
Jan 21 → Jan 22 Tech On Site ▶ Running 1 1
Jan 22 → Jan 25 Scheduled ▶ Running 1 2
Jan 25 → Jan 25 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 1.7d
Field Work 1.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Field Work
1.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Jan 25, 2026 (340 days early)
📅
2.5 days Total Age
⏱️
2.8d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 21, 2026
Visit 2 Jan 24, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 42 days old
🚨
Primary Delay 2.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 Cever crated and dispatched for SN MX0016099  us med NJ

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada) and completed tests and verification on the device.
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada) and completed tests and verification on the device.
⚠️ Problem Description
FCO86600069
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jan 21, 2:43 PM
Work Order: WO-01339024
Type: FCO
Priority: PC
👷
▶
4 Status: Assigned Jan 21, 2:49 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-21T13:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Jan 21, 4:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 17m
🗓️
Status: Scheduled by Rebecca Arnold Jan 22, 2:47 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 22h 40m
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Jan 24, 8:33 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.25
⏱️
▶
3 Labor Added Jan 24, 10:21 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 1h 48m
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
Labor Added Jan 27, 12:09 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 12:16 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jan 21, 8:00 AM
Created
Jan 21, 2:43 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03078066 Labor Open 1 $0.00 Jan 24, 8:38 PM
WL-03078067 Labor Open 1 $95.00 Jan 24, 8:38 PM
WL-03078068 Labor Open 0.25 $155.00 Jan 24, 8:38 PM
WL-03078069 Travel Open 25 $0.00 Jan 24, 8:38 PM
WL-03078070 Travel Open 5 $0.00 Jan 24, 8:38 PM
WL-03078138 Labor Open 0.5 $0.00 Jan 24, 10:21 PM
WL-03079839 Labor Open 0.016666666666667 $38.00 Jan 27, 12:09 PM

Details