Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339057 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 21, 2026 → Jan 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Jan 21, 2026 Completed: Jan 22, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0 / 5
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0 / 5
Jan 21 → Jan 22 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 21, 2026 Due: Jan 28, 2026 Completed: Jan 22, 2026 (6 days early)
📅
0.8 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 42 days old
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Remove old grips and bellows. Clean old tape and adhesive from handles. Replaced grips, bellows and switch housings.
🔍 Technician Findings
Grips worn, bellows worn
⚠️ Problem Description
Bellows worn Evans, Joe
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 21, 3:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 21, 3:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
⏱️
4x Labor Added Jan 21, 3:51 PM
Type: Labor, Parts
Status: Open
Qty: 2
⏱️
▶
3 Labor Added Jan 21, 9:38 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 5h 54m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 4:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 51m
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 25, 8:03 PM
Invoice Number: SM-251933

Bottlenecks

Assigned
Duration: 5.9 business hours (threshold: 4.0 business hours)
Exceeded by 1.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 21, 3:26 PM
Invoice #
SM-251933

Work Details (5)

Name Type Status Qty Amount Date
WL-03073733 Labor Open 2 $0.00 Jan 21, 3:51 PM
WL-03073734 Parts Open 2 $0.00 Jan 21, 3:51 PM
WL-03073735 Parts Open 2 $0.00 Jan 21, 3:51 PM
WL-03073736 Parts Open 2 $0.00 Jan 21, 3:51 PM
WL-03074417 Labor Open 0.73333333333333 $0.00 Jan 21, 9:38 PM

Details