Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339061 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 21, 2026 → Jan 27, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Jan 28, 2026

✓ SLA Met (1 biz days early)

Active: 4 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Jan 27, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 21 → Jan 21, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 21 → Jan 21, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

4d

▶ Clock Running

Status: Assigned

Jan 21 → Jan 27, 2026

4 business days (counted)

Running total: 4 of 5 biz days used

Created: Jan 21, 2026 Completed: Jan 27, 2026

Business Days Used 4 / 5

0 5d budget

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 21 → Jan 21	Created	▶ Running	0	0 / 5
Jan 21 → Jan 21	Ready for Scheduling	▶ Running	0	0 / 5
Jan 21 → Jan 27	Assigned	▶ Running	4	4 / 5

Dispatch 0.0d

Coordinators 4.4d

Field Work 0.0d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
4.4 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Jan 21, 2026 Due: Jan 28, 2026 Completed: Jan 27, 2026 (1 days early)

📅

4.4 days Total Age

⏱️

4.4d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

4.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Jan 23, 2026

Visit 2 Jan 27, 2026

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 42 days old

🚨

Primary Delay 4.4 days stuck in "Assigned"

⏱️

Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

4.4d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.7d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        ADJUSTED SIDE LINKAGE /INSTALLED BRAKE PEDAL
TESTED ALL FUNCTIONS
RETURNED BACK TO SERVICE                    

🔍 Technician Findings

                        troubleshot stretcher /side linkage inop 1/23/2026                    

⚠️ Problem Description

                        Requested by GE: the wheel won't lock and steer. 
GE 603480589
SN 1209032655
Stryker 1115                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

▶

2 Work Order Created Jan 21, 3:26 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Jan 21, 3:55 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Rhea Berry

From: Ready for Scheduling

To: Assigned

Duration in Previous: 28m

⏳ 3.0 business days

⏱️

Labor Added Jan 23, 11:45 AM

Type: Labor

Status: Open

Qty: 2

⏳ 3.0 business days

⏱️

Labor Added Jan 27, 1:18 PM

Type: Labor

Status: Open

Qty: 2

🔩

▶

3 Parts Added Jan 27, 1:28 PM

Parts Added → Status: Completed → Status: Closed

✔️

Status: Completed by Yves Dessin

From: Assigned

To: Completed

Duration in Previous: 5d 21h

🏁

Status: Closed by Yves Dessin

From: Completed

To: Closed

Duration in Previous: 2m

⏳ 2.0 business days

📄

▶

2 Status: Ready to Bill Jan 28, 3:53 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

⏳ 4.0 business days

🧾

Invoice Created Feb 2, 9:32 AM

Invoice Number: SM-252452

Bottlenecks

Assigned

Duration: 4.4 business days (threshold: 4.0 business hours)

Exceeded by 3.9 business days

Closed

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Jan 21, 3:26 PM

Invoice #

SM-252452

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03076509	Labor	Open	2	$190.00	Jan 23, 11:45 AM
WL-03079936	Labor	Open	2	$190.00	Jan 27, 1:18 PM
WL-03079957	Parts	Open	1	$34.91	Jan 27, 1:28 PM