📍 HonorHealth - Goodyear (0330-0346) — 1507 N Litchfield Rd, Suite 200, Goodyear AZ, 85395
Jan 21, 2026 → Feb 5, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 11 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 11 of 5 biz days used
Created: Jan 21, 2026Completed: Feb 5, 2026
Business Days Used11 / 5
05d budget+6d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 21 → Jan 21
Created
▶ Running
0
0 / 5
Jan 21 → Jan 21
Ready for Scheduling
▶ Running
0
0 / 5
Jan 21 → Jan 26
Assigned
▶ Running
3
3 / 5
Jan 26 → Feb 5
Scheduled
▶ Running
8
11 / 5
Feb 5 → Feb 5
Tech On Site
▶ Running
0
11 / 5
Dispatch0.0d
Coordinators12.2d
Field Work0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.2 days
Over SLA
Field Work
0.2 days
Created: Jan 21, 2026
Due: Jan 28, 2026
Completed: Feb 5, 2026 (7 days late)
📅
11.4 daysTotal Age
⏱️
8.8d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 42 days old
🚨
Primary Delay8.8 days stuck in "Scheduled"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Non-Billable Misc. Inspection.
1/26 KKelch called Eric to schedule for 2/5 between 8 and 10 am. Customer confirmed.
1/21 KKelch called Eric to schedule for 1/29 between 11 and 1 pm. Left VM.
🔧Work Performed
asset tag and an inspection tag removed from exam table, all three scales calibration verified and stickers placed, biomed stickers removed per POC instructions. appears the monthly stickers were peeled from the adult scales and the infant scale seems to be brand new.
🔍Technician Findings
POC not on site called and received a list of three scales missing inspection labels and an exam table that was inspected but shouldnt have been according to their no PM required tags on the other side of the chair
⚠️Problem Description
Non-Billable Misc. Inspection.
Account POC, Eric Bull, states site has several pieces of equipment that were inspected in May 2025 but did not receive proper inspection sticker with proper dates. Tech will meet with site POC and be shown equipment that requires proper stickers that reflect most recent inspection.
📋
Outbound to +16054030507
Completed Jan 26, 2026
1/26 KKelch called Eric to schedule for 2/5 between 8 and 10 am. Customer confirmed.
📋
Outbound to +16054030507
Completed Jan 21, 2026
1/21 KKelch called Eric to schedule for 1/29 between 11 and 1 pm. Left VM.
Work Order: WO-01339081
Account: HonorHealth Network (Previously FastMed Urgent Care)
Customer Case Number:
Location: HonorHealth - Goodyear (0330-0346)
Address: 1507 N Litchfield Rd, Suite 200, Goodyear, AZ 85395
Manufacturer:
Model #:
Serial #:
Contact Name: Eric Bull
Contact Phone: 605-403-05
Timeline
📋
▶
2
Work Order Created Jan 21, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Jan 21, 4:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:31m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Jan 26, 12:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-05T15:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Tyler BollmanFeb 5, 10:26 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 22h
⏱️
▶
2
3x Labor Added Feb 5, 12:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 36m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Feb 9, 11:46 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-253427
Bottlenecks
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)