Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339090 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 21, 2026 → Jan 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 21, 2026 Completed: Jan 22, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0 / 5
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0 / 5
Jan 21 → Jan 22 Assigned ▶ Running 1 1 / 5
Jan 22 → Jan 22 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.2d
Billing 3.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Field Work
0.2 days
Billing
3.3 days
Created: Jan 21, 2026 Due: Jan 28, 2026 Completed: Jan 22, 2026 (6 days early)
📅
1.4 days Total Age
⏱️
3.2d in WO Correction Needed Longest Stage
🔄
8 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 42 days old
🚨
Primary Delay 3.2 days stuck in "WO Correction Needed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
WO Correction Needed
3.2d
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.22.26 hshaw - Labor missing End time Hour & Date

🔧 Work Performed
Disassembled footboard connector. Cleaned pins, lubricated slide. Tested and observed proper operation.
🔍 Technician Findings
Footboard connector not seating properly.
⚠️ Problem Description
Footboard won't light up Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Jan 21, 3:50 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Rhea Berry
Technician: a0h5A000009VTLzQAO, Joe Evans
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🔧
Status: Tech On Site by Joe Evans Jan 22, 10:06 AM
From: Assigned
To: Tech On Site
Duration in Previous: 18h 12m
⏱️
Labor Added Jan 22, 10:11 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Joe Evans Jan 22, 11:25 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 19m, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Jan 22, 5:11 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5h 45m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Jan 27, 9:23 AM
Labor Added → Status: Closed
🏁
Status: Closed by Joe Evans
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 16h
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 1:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 41m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 2:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 58m, 0m
⏳ 4.0 business days
🧾
Invoice Created Feb 1, 8:12 PM
Invoice Number: SM-252349

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 21, 3:50 PM
Invoice #
SM-252349

Work Details (2)

Name Type Status Qty Amount Date
WL-03074777 Labor Open 0.75 $0.00 Jan 22, 10:11 AM
WL-03079678 Labor Open 2 $0.00 Jan 27, 9:23 AM

Details