Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339195 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 22, 2026 → Jan 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 23, 2026
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 22, 2026 Completed: Jan 22, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
2.0 days
Over SLA
Created: Jan 22, 2026 Due: Jan 23, 2026 Completed: Jan 22, 2026 (1 days early)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026

AI Analysis

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Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/22/26 MMcNamara
Problem Description :   
Standard Service, base unit and 4 probes

Technician Findings    
S2173 660nm 75mW Dental Probe BOM Issue 1 Rev 2 T1676
1. Needs 2 lightguides, none returned.
S2173 660nm 75mW Dental Probe Issue 1 A8608
1. Needs 2 lightguides, none returned
2. Power too low with multiple light guides. Requires recalibration.

Work Performed    
TR181 104 Cluster Probe (T1217)
No additional work required

TR179 660nm 75mW Probe (T1676)
Light guides added and tested

TR179 660nm 75mW Probe (A8608)
1. Light guides added and tested
2. Adjusted tip of the probe (laser diode, spacer, diffuser) Was able to get the probe to read in spec with both light guides.

TR170 LX2.3 Control Unit (231071)
No additional work required.
🔧 Work Performed
TR181 104 Cluster Probe (T1217) No additional work required TR179 660nm 75mW Probe (T1676) Light guides added and tested TR179 660nm 75mW Probe (A8608) 1. Light guides added and tested 2. Adjusted tip of the probe (laser diode, spacer, diffuser) Was able to get the probe to read in spec with both light guides. TR170 LX2.3 Control Unit (231071) No additional work required
🔍 Technician Findings
S2173 660nm 75mW Dental Probe BOM Issue 1 Rev 2 T1676 1. Needs 2 lightguides, none returned. S2173 660nm 75mW Dental Probe Issue 1 A8608 1. Needs 2 lightguides, none returned 2. Power too low with multiple light guides. Requires recalibration.
⚠️ Problem Description
Standard Service, base unit and 4 probes

Timeline

📋
▶
4 Work Order Created Jan 22, 5:51 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
3x Labor Added Jan 22, 6:18 AM
Type: Labor
Status: Open
Qty: 1.5, 3.5
✔️
▶
2 Status: Completed Jan 22, 6:23 AM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Jan 23, 5:01 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-252158

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 22, 5:51 AM
Invoice #
SM-252158

Work Details (4)

Name Type Status Qty Amount Date
WL-03074615 Expenses Open 1 $0.00 Jan 22, 5:51 AM
WL-03074636 Labor Open 1.5 $157.50 Jan 22, 6:18 AM
WL-03074637 Labor Open 3.5 $367.50 Jan 22, 6:18 AM
WL-03074638 Labor Open 1.5 $178.50 Jan 22, 6:18 AM

Details