Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339196 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 American Lake VA Medical Center — 9600 Veterans Way, Tacoma WA, 98493

Jan 22, 2026 → Jan 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✓ SLA Met (10 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 22 → Jan 22, 2026
0 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 27, 2026
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 31, 2026
3 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 22, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Ready for Release ⏸ Paused 0 —
Jan 22 → Jan 27 Scheduled ▶ Running 3 3
Jan 27 → Jan 31 Tech On Site ▶ Running 3 6
Dispatch 0.0d
Holding 0.2d (excluded)
Coordinators 4.0d
Field Work 3.1d
Billing 11.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.2 days
Coordinators
4.0 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
11.7 days
Over SLA
Created: Jan 22, 2026 Due: Feb 14, 2026 Completed: Jan 31, 2026 (14 days early)
📅
7.0 days Total Age
⏱️
6.4d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 26, 2026
Visit 2 Jan 27, 2026
Visit 3 Jan 28, 2026
Visit 4 Jan 29, 2026
Visit 5 Jan 30, 2026

AI Analysis

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Completed with significant delays
Invoiced • 41 days old
🚨
Primary Delay 6.4 days stuck in "Billing Review"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.2d
Scheduled
4.0d / 2.0d SLA
Tech On Site
3.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.8d
Billing Correction Needed
3.4d
Billing Review
6.4d / 2.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Bedside Monitors Software Upgrade
🔍 Technician Findings
N/A
⚠️ Problem Description
PSA project name: VA: Puget Sound, WA: SES Bedside Software Upgrade Resource Request number: RR-0361149 Site Name: VA Medical Center Seattle Site Address: 9600 Veterans Dr. Tacoma WA 98493 Service District HPMW2-01 Project Scope: Technician must have support tool and completed installation training – requested duties are to perform upgrades X3s and MX40s Notes: For credentialling: Please check in location at Building 101. 4th floor, room. 4W85 (Logistics). Sign in to the Vendor logbook and have a sticker placed on your ID badge. They can give instructions for your daily check in procedures. Once I get a name I'll send him a map of the facility. Vendor Credentialing: In House Scheduled Start: 26 Jan 2026 12:00 PM Scheduled End: 13 Feb 2026 Contacts Project Manager: Amber Van Skyke Lead TC/FSE: Jacob Foreman District Manager: Chris Burns Site Contact: Joseph Schuyler SO or SMA/SES # SO/SMA/SES Description 43221916 Resources Requested Skillset Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Installation

Timeline

📋
▶
2 Work Order Created Jan 22, 6:49 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 0m
👷
▶
4 Technician Assigned Jan 22, 8:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T05:00:00.000+0000, 2026-01-26T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1h 41m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T13:00:00.000+0000
💵
3x Expenses Added Jan 22, 11:03 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
💵
Expenses Added Jan 27, 11:23 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Bennet Dartey Jan 27, 6:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 9h
⏱️
2x Labor Added Jan 28, 5:23 PM
Type: Labor
Status: Open
Qty: 10, 2
⏳ 2.8 business days
⏱️
16x Labor Added Jan 30, 11:45 AM
Type: Labor, Expenses
Status: Open
Qty: 3, 1, 4, 1.5, 2, 0.5
⏱️
Labor Added Jan 30, 12:12 PM
Type: Labor
Status: Open
Qty: 7
💵
Expenses Added Jan 30, 12:39 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 30, 4:38 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 31, 9:40 AM
Type: Labor
Status: Open
Qty: 11
💵
Expenses Added Jan 31, 9:48 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Jan 31, 10:20 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 16h, 0m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 5, 9:49 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 23h
💵
Status: Billing Review by Timothy Amburgey Feb 5, 3:52 PM
From: 07e-Partial Project, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 6h 3m, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 10, 4:06 PM
From: Billing Correction Needed
To: Billing Review
Duration in Previous: 5d 0h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 11:35 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8d 19h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 25m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Jan 26, 8:00 AM
Created
Jan 22, 6:49 AM
Invoice #
N/A

Work Details (27)

Name Type Status Qty Amount Date
WL-03074861 Expenses Open 1 $345.11 Jan 22, 11:03 AM
WL-03074862 Expenses Open 1 $175.35 Jan 22, 11:03 AM
WL-03074860 Expenses Open 1 $586.40 Jan 22, 11:03 AM
WL-03079806 Expenses Open 1 $175.35 Jan 27, 11:23 AM
WL-03082258 Labor Open 10 $950.00 Jan 28, 5:23 PM
WL-03082259 Labor Open 2 $190.00 Jan 28, 5:23 PM
WL-03084949 Labor Open 3 $315.00 Jan 30, 11:45 AM
WL-03084950 Labor Open 1 $95.00 Jan 30, 11:45 AM
WL-03084944 Labor Open 4 $420.00 Jan 30, 11:45 AM
WL-03084945 Labor Open 4 $420.00 Jan 30, 11:45 AM
WL-03084946 Labor Open 1.5 $190.00 Jan 30, 11:45 AM
WL-03084947 Labor Open 2 $190.00 Jan 30, 11:45 AM
WL-03084948 Labor Open 3 $315.00 Jan 30, 11:45 AM
WL-03084957 Expenses Open 1 $207.80 Jan 30, 11:45 AM
WL-03084958 Expenses Open 1 $55.00 Jan 30, 11:45 AM
WL-03084959 Expenses Open 1 $201.89 Jan 30, 11:45 AM
WL-03084960 Expenses Open 1 $55.00 Jan 30, 11:45 AM
WL-03084961 Expenses Open 1 $55.00 Jan 30, 11:45 AM
WL-03084951 Labor Open 0.5 $95.00 Jan 30, 11:45 AM
WL-03084954 Labor Open 1 $95.00 Jan 30, 11:45 AM
WL-03084955 Expenses Open 1 $55.00 Jan 30, 11:45 AM
WL-03084956 Expenses Open 1 $55.00 Jan 30, 11:45 AM
WL-03085014 Labor Open 7 $735.00 Jan 30, 12:12 PM
WL-03085094 Expenses Open 1 $62.93 Jan 30, 12:39 PM
WL-03085604 Expenses Open 1 $39.34 Jan 30, 4:38 PM
WL-03086389 Labor Open 11 $1,045.00 Jan 31, 9:40 AM
WL-03086396 Expenses Open 1 $75.50 Jan 31, 9:48 AM

Details