Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339198 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 22, 2026 → Jan 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 23, 2026
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 22, 2026 Completed: Jan 22, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
2.0 days
Over SLA
Created: Jan 22, 2026 Due: Jan 23, 2026 Completed: Jan 22, 2026 (1 days early)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/22/26 MMcNamara 
Problem Description :   
Loaner Return. Requires Standard Service

Technician Findings    
Standard Service, no additional work required.

Work Performed:    
Standard Service




 
🔧 Work Performed
Standard Service
🔍 Technician Findings
Standard Service, no additional work required
⚠️ Problem Description
Loaner Return. Requires Standard Service

Timeline

📋
▶
4 Work Order Created Jan 22, 6:56 AM
Work Order Created → Expenses Added → Status: Assigned → Technician Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
⏱️
Labor Added Jan 22, 7:16 AM
Type: Labor
Status: Open
Qty: 3.5
✔️
▶
2 Status: Completed Jan 22, 7:28 AM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Jan 23, 5:01 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-252159

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 22, 6:56 AM
Invoice #
SM-252159

Work Details (2)

Name Type Status Qty Amount Date
WL-03074643 Expenses Open 1 $0.00 Jan 22, 6:56 AM
WL-03074644 Labor Open 3.5 $367.50 Jan 22, 7:16 AM

Details