Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339199 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 22, 2026 → Jan 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 22, 2026 Completed: Jan 26, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 5
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 5
Jan 22 → Jan 26 Assigned ▶ Running 2 2 / 5
Dispatch 0.0d
Coordinators 3.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Billing
0.0 days
Created: Jan 22, 2026 Due: Jan 28, 2026 Completed: Jan 26, 2026 (2 days early)
📅
3.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Closed
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset bed returned bed back to service
🔍 Technician Findings
will not raise up
⚠️ Problem Description
GE 601769502 SN 2302002633 Device in ICU 4th floor Bed won't go up/down
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Jan 22, 7:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 22, 8:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
⏳ 2.0 business days
⏱️
Labor Added Jan 23, 11:39 AM
Type: Labor
Status: Open
Qty: 2
⏳ 2.0 business days
✔️
Status: Completed by Yves Dessin Jan 26, 11:34 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 3h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 4:29 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4h 54m, 0m
💰
Status: Invoiced by Hannah Shaw Jan 26, 4:35 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 26.9 business days
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-252264

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 22, 7:33 AM
Invoice #
SM-252264

Work Details (1)

Name Type Status Qty Amount Date
WL-03076502 Labor Open 2 $190.00 Jan 23, 11:39 AM

Details