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← WO Overview

WO-01339216 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jan 22, 2026 → Feb 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 28, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 28 → Feb 5, 2026
6 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 22, 2026 Completed: Feb 5, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 5
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 5
Jan 22 → Jan 28 Assigned ▶ Running 4 4 / 5
Jan 28 → Feb 5 Awaiting Parts ⏸ Paused 6 —
Feb 5 → Feb 5 Reschedule ▶ Running 0 4 / 5
Dispatch 0.0d
Material Management 6.7d
Coordinators 6.2d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.7 days
Over SLA
Coordinators
6.2 days
Over SLA
Billing
0.1 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Feb 5, 2026 (6 days late)
📅
11.0 days Total Age
⏱️
6.7d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
8.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 28, 2026
Visit 2 Feb 5, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 6.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Awaiting Parts
6.7d / 3.0d SLA
Reschedule
1.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/28: cleared codes - performed scale and bed position calibration in accordance with manual - 1158 still active
🔍 Technician Findings
1/28: found room on 2ND ICU 11 multiple active error codes - 1158: replace upper control board 1157: replace upper control board - ordered 16830201S upper control
⚠️ Problem Description
Unit will arm patient bed out alarm. Showing error code 0x1149

Timeline

📋
▶
2 Work Order Created Jan 22, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 22, 11:25 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Matthew Sebzda
⚠️ 5.0 business days
📦
▶
2 Parts Requested Jan 28, 1:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 6d 1h
⏱️
Labor Added Jan 28, 1:49 PM
Type: Labor
Status: Open
Qty: 2
📦
Parts Requested Jan 28, 1:57 PM
Order: 00089180
Status: Closed
⚠️ 7.0 business days
🔩
▶
3 2x Parts Added Feb 5, 9:32 AM
2x Parts Added → Expenses Added → Status: Reschedule
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 20h
⏱️
▶
2 2x Labor Added Feb 5, 5:33 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 7h 59m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 4:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 14m
📨
▶
2 Status: Invoice Pending Feb 6, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 8:00 AM
Invoice Number: SM-253393

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Awaiting Parts
Duration: 6.7 business days (threshold: 3.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

📦
Parts Order 00089176
Closed
📦
Parts Order 00089180
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 22, 9:14 AM
Invoice #
SM-253393

Work Details (6)

Name Type Status Qty Amount Date
WL-03081715 Labor Open 2 $0.00 Jan 28, 1:49 PM
WL-03092682 Parts Open 1 $0.00 Feb 5, 9:32 AM
WL-03092683 Expenses Open 1 $0.00 Feb 5, 9:32 AM
WL-03092685 Expenses Open 1 $0.00 Feb 5, 9:35 AM
WL-03093920 Labor Open 0.25 $0.00 Feb 5, 5:33 PM
WL-03093921 Labor Open 4 $0.00 Feb 5, 5:33 PM

Details