Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339217 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 22, 2026 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 12, 2026
✓ SLA Met (8 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
7d
▶ Clock Running
Status: Created
Jan 22 → Feb 2, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 22, 2026 Completed: Feb 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Feb 2 Created ▶ Running 7 7
Feb 2 → Feb 2 Assigned ▶ Running 0 7
Dispatch 8.0d
Coordinators 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
8.0 days
Over SLA
Coordinators
0.0 days
Billing
0.5 days
Created: Jan 22, 2026 Due: Feb 12, 2026 Completed: Feb 2, 2026 (10 days early)
📅
8.0 days Total Age
⏱️
8.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 8.0 days stuck in "Entered"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange IDP3 Dry Task 115v

Timeline

📋
▶
2 Work Order Created Jan 22, 9:16 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Feb 2, 10:45 AM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 11d 1h
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Tami Dawe Feb 3, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 51m
📨
Status: Invoice Pending by Hannah Shaw Feb 3, 1:21 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 42m
🧾
▶
2 Invoice Created Feb 3, 1:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m

Bottlenecks

Entered
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 22, 9:16 AM
Invoice #
SM-252917

Work Details (1)

Name Type Status Qty Amount Date
WL-03074719 Parts Open 1 $603.50 Jan 22, 9:16 AM

Details