Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339317 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Feb 19, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (13 biz days late)

Active: 20 biz days

🕐 Clock stopped: Completed (Feb 20, 2026)

▶ Clock Running

Status: Created

Jan 22 → Jan 22, 2026

0 business days (counted)

Running total: 0 of ? biz days used

15d

▶ Clock Running

Status: Ready for Scheduling

Jan 22 → Feb 12, 2026

15 business days (counted)

Running total: 15 of ? biz days used

5d

▶ Clock Running

Status: Assigned

Feb 12 → Feb 20, 2026

5 business days (counted)

Running total: 20 of ? biz days used

Created: Jan 22, 2026 Completed: Feb 20, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 22 → Jan 22	Created	▶ Running	0	0
Jan 22 → Feb 12	Ready for Scheduling	▶ Running	15	15
Feb 12 → Feb 20	Assigned	▶ Running	5	20

Dispatch 0.0d

Coordinators 21.1d

Field Work 0.0d

Billing 1.4d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
21.1 days
Over SLA

Field Work
0.0 days

Billing
1.4 days
Over SLA

Created: Jan 22, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)

📅

20.1 days Total Age

⏱️

16.0d in Ready for Scheduling Longest Stage

🔄

7 transitions Status Changes

⚠️

25.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 41 days old

🚨

Primary Delay 16.0 days stuck in "Ready for Scheduling"

⏱️

Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

16.0d / 1.0d SLA

Assigned

5.1d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

6.0d / 1.0d SLA

Ready to Bill

1.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Technician Findings upon arrival: Located unit in facility 
What caused the issue: Annual PM Required 
Actions Taken/Work Performed: Performed PM & followed instructed PM procedures 
Final Resolution: All Functions are Working as Intended 
Returned to Service                    

🔍 Technician Findings

                        Technician Findings upon arrival: Located unit in facility 
What caused the issue: Annual PM Required 
Actions Taken/Work Performed: Performed PM & followed instructed PM procedures 
Final Resolution: All Functions are Working as Intended 
Returned to Service                    

⚠️ Problem Description

                        Annual PM                    

📄 Description

                        Birthing Bed                    

Timeline

📋

▶

2 Work Order Created Jan 22, 11:19 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

🚨 16.0 business days

👷

▶

2 Technician Assigned Feb 12, 10:50 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 20d 23h

⚠️ 5.0 business days

✔️

▶

3 Status: Completed Feb 19, 8:10 PM

Status: Completed → Labor Added → Status: Closed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

🏁

Status: Closed by Christopher Carroll

From: Completed

To: Closed

Duration in Previous: 3m

⚠️ 6.5 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 27, 3:59 PM

From: Closed

To: Ready to Bill

Duration in Previous: 7d 19h

⏳ 1.7 business days

📨

▶

2 Status: Invoice Pending Mar 2, 5:51 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Mar 2, 9:00 AM

Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling

Duration: 16.0 business days (threshold: 1.0 business days)

Exceeded by 15.0 business days

Assigned

Duration: 5.1 business days (threshold: 4.0 business hours)

Exceeded by 4.6 business days

Closed

Duration: 6.0 business days (threshold: 1.0 business days)

Exceeded by 5.0 business days

Ready to Bill

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Christopher Carroll

Scheduled

N/A

Created

Jan 22, 11:19 AM

Invoice #

SM-255296

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03113053	Labor	Open	1	$0.00	Feb 19, 8:11 PM