Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339321 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 20 biz days
🕐 Clock stopped: Invoiced (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 12, 2026
15 business days (counted)
Running total: 15 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 19, 2026
4 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 20 of ? biz days used
Created: Jan 22, 2026 Invoiced: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 12 Ready for Scheduling ▶ Running 15 15
Feb 12 → Feb 19 Assigned ▶ Running 4 19
Feb 19 → Feb 20 Tech On Site ▶ Running 1 20
Dispatch 0.0d
Coordinators 20.9d
Field Work 1.2d
Incomplete 0.0d (excluded)
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.9 days
Over SLA
Field Work
1.2 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Feb 20, 2026 (39 days early)
📅
20.2 days Total Age
⏱️
15.9d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 41 days old
🚨
Primary Delay 15.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.9d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM & followed instructed PM procedures Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM & followed instructed PM procedures Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Annual PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 22, 11:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 23h
⚠️ 5.0 business days
🚗
▶
2 4x Travel Added Feb 19, 10:55 AM
4x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Carroll
From: Assigned
To: Tech On Site
Duration in Previous: 7d 0h
💵
Expenses Added Feb 19, 11:53 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 19, 7:37 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 19, 8:36 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 37m, 0m
⏳ 2.4 business days
⚠️
▶
4 Status: Incomplete Feb 23, 10:25 AM
Status: Incomplete → Status: Closed → Status: Incomplete → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 2m
⚠️
Status: Incomplete by Matthew Bateman
From: Closed
To: Incomplete
Duration in Previous: 1m
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 3:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling
Duration: 15.9 business days (threshold: 1.0 business days)
Exceeded by 14.9 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 22, 11:23 AM
Invoice #
SM-255296

Work Details (8)

Name Type Status Qty Amount Date
WL-03111882 Travel Open 40 $0.00 Feb 19, 10:55 AM
WL-03111879 Labor Open 0.75 $0.00 Feb 19, 10:55 AM
WL-03111880 Labor Open 1 $0.00 Feb 19, 10:55 AM
WL-03111881 Expenses Open 1 $0.00 Feb 19, 10:55 AM
WL-03111984 Expenses Open 1 $0.00 Feb 19, 11:53 AM
WL-03112966 Expenses Open 1 $0.00 Feb 19, 7:37 PM
WL-03113137 Labor Open 2.5 $0.00 Feb 19, 8:36 PM
WL-03113138 Travel Open 140 $0.00 Feb 19, 8:36 PM

Details