Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339331 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 12, 2026
15 business days (counted)
Running total: 15 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 22, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 12 Ready for Scheduling ▶ Running 15 15
Feb 12 → Feb 20 Assigned ▶ Running 5 20
Dispatch 0.0d
Coordinators 21.0d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 22, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
19.9 days Total Age
⏱️
15.9d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
25.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 41 days old
🚨
Primary Delay 15.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.9d / 1.0d SLA
Assigned
5.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
After much workflow w contact (Todd Murray 276-266-1630), Discover device has been retired
🔍 Technician Findings
After much workflow w contact (Todd Murray 276-266-1630), Discover device has been retired
⚠️ Problem Description
Annual PM
📄 Description
Hillrom ADVANTA 2 P1190 Electric Bed

Timeline

📋
▶
2 Work Order Created Jan 22, 11:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 23h
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Feb 19, 7:43 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 7d 8h
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 14h
📨
▶
3 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255327
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 15.9 business days (threshold: 1.0 business days)
Exceeded by 14.9 business days
Assigned
Duration: 5.1 business days (threshold: 4.0 business hours)
Exceeded by 4.6 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 22, 11:35 AM
Invoice #
SM-255327

Work Details (1)

Name Type Status Qty Amount Date
WL-03112992 Labor Open 0.5 $0.00 Feb 19, 7:43 PM

Details