Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339357 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 22, 2026 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 12, 2026
✓ SLA Met (10 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 29, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 22, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 29 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.7d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 22, 2026 Due: Feb 12, 2026 Completed: Jan 29, 2026 (14 days early)
📅
5.7 days Total Age
⏱️
5.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 5.7 days stuck in "Assigned"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIR IDP10 SCROLL PUMP

Timeline

📋
▶
4 Work Order Created Jan 22, 1:13 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 6.0 business days
✔️
▶
2 Status: Completed Jan 29, 2:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tami Dawe
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Tami Dawe Jan 30, 1:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 38m
📨
▶
3 Status: Invoice Pending Jan 30, 3:59 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-252703

Bottlenecks

Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 22, 1:13 PM
Invoice #
SM-252703

Work Details (1)

Name Type Status Qty Amount Date
WL-03075045 Parts Open 1 $920.50 Jan 22, 1:14 PM

Details