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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339435 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jan 22, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 22 → Jan 30, 2026
6 business days (not counted)
8d
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
Created: Jan 22, 2026 Completed: Feb 11, 2026
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 5
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 5
Jan 22 → Jan 22 Assigned ▶ Running 0 0 / 5
Jan 22 → Jan 30 Awaiting Parts ⏸ Paused 6 —
Jan 30 → Feb 11 Reschedule ▶ Running 8 8 / 5
Dispatch 0.0d
Material Management 6.2d
Coordinators 8.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.2 days
Over SLA
Coordinators
8.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Feb 11, 2026 (12 days late)
📅
14.3 days Total Age
⏱️
8.4d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
12.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 30, 2026
Visit 2 Feb 5, 2026
Visit 3 Feb 6, 2026
Visit 4 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 41 days old
🚨
Primary Delay 8.4 days stuck in "Reschedule"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
6.2d / 3.0d SLA
Reschedule
8.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10 CRW - After several attempts to get bed available, Bed was occupied and not avalable for Service. Turned over to site Biomed.


1/30 CRW Battery Charging Board part received. on-site, in cabinet with Batteries.

🔧 Work Performed
Bed not available turned over to Biomed
🔍 Technician Findings
Received part. Error message on the bed - battery not charging - 6th floor rm 612, 1021 on 1/28. Bed need to be brought to storage area as of 1/30
⚠️ Problem Description
Error message on the bed - battery not charging - 6th floor rm 612
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Jan 22, 4:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 22, 5:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
📦
▶
2 Parts Requested Jan 22, 5:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Assigned
To: Awaiting Parts
Duration in Previous: 24m
⚠️ 6.8 business days
🔩
▶
2 2x Parts Added Jan 30, 4:00 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Craig Walker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 22h
⏱️
Labor Added Jan 30, 4:05 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 5.0 business days
⏱️
Labor Added Feb 5, 5:41 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Feb 6, 1:34 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
⏱️
▶
3 Labor Added Feb 11, 4:10 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Craig Walker
From: Reschedule
To: Completed
Duration in Previous: 12d 0h
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 10:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 17h
📨
▶
2 Status: Invoice Pending Feb 18, 10:28 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Feb 19, 8:00 AM
Invoice Number: SM-254262

Bottlenecks

Awaiting Parts
Duration: 6.2 business days (threshold: 3.0 business days)
Exceeded by 3.2 business days
Reschedule
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

📦
Parts Order 00088912
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Jan 22, 4:55 PM
Invoice #
SM-254262

Work Details (6)

Name Type Status Qty Amount Date
WL-03085481 Parts Open 1 $0.00 Jan 30, 4:00 PM
WL-03085482 Expenses Open 1 $0.00 Jan 30, 4:00 PM
WL-03085487 Labor Open 0.25 $0.00 Jan 30, 4:05 PM
WL-03093945 Labor Open 1 $0.00 Feb 5, 5:41 PM
WL-03095383 Labor Open 0.5 $0.00 Feb 6, 1:34 PM
WL-03101537 Labor Open 0.25 $0.00 Feb 11, 4:10 PM

Details