Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339451 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 CPMC - Van Ness Campus — 1200 Van Ness Ave, San Francisco CA, 94109

Jan 22, 2026 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
1d
▶ Clock Running
Status: Created
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Closed
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 23, 2026 Completed: Jan 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 26 Created ▶ Running 1 1
Jan 26 → Jan 26 Closed ▶ Running 0 1
Coordinators 1.8d
Billing 2.3d
✓ SLA Met
Coordinators
1.8 days
Billing
2.3 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
2.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
1.8d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Jan 22, 7:45 PM
Work Order: WO-01339451
Type: CSOL Services
Priority: PSM
⏱️
Labor Added Jan 22, 7:58 PM
Type: Labor
Status: Open
Qty: 2
⏳ 1.7 business days
🏁
Status: Closed by Erin Jones Jan 26, 1:25 AM
From: Scheduled
To: Closed
Duration in Previous: 3d 5h
✔️
Status: Completed by Wayne Rush Jan 26, 10:00 AM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 8h 34m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Jan 22, 10:00 AM
Created
Jan 22, 7:45 PM
Invoice #
SM-252662

Work Details (1)

Name Type Status Qty Amount Date
WL-03075912 Labor Open 2 $70.00 Jan 22, 7:58 PM

Details