Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339464 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 23, 2026 → Jan 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 23, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0
Jan 23 → Jan 23 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Jan 23, 2026 (7 days early)
📅
0.7 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 40 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
PM Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 8:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 23, 8:47 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Ray-Anthony Alston
⏱️
▶
3 Labor Added Jan 23, 1:56 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 5h 10m
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 4:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
▶
2 Status: Invoice Pending Jan 26, 4:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 27, 9:00 AM
Invoice Number: SM-252274

Bottlenecks

Assigned
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 23, 8:08 AM
Invoice #
SM-252274

Work Details (1)

Name Type Status Qty Amount Date
WL-03076789 Labor Open 0.25 $0.00 Jan 23, 1:56 PM

Details