Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339479 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 23, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Jan 23 → Feb 6, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 23, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0
Jan 23 → Feb 6 Assigned ▶ Running 10 10
Dispatch 0.0d
Coordinators 10.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 23, 2026 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
10.0 days Total Age
⏱️
9.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 40 days old
🚨
Primary Delay 9.3 days stuck in "Assigned"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
9.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Ray-Anthony Alston: PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 23, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 13m
👷
Technician Assigned by Laura Hill Jan 23, 4:58 PM
Technician: Ray-Anthony Alston
⚠️ 9.9 business days
⏱️
▶
2 2x Labor Added Feb 5, 7:04 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 13d 2h
🚗
▶
2 Travel Added Feb 5, 7:10 PM
Travel Added → Status: Closed
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 5:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 56m
📨
▶
2 Status: Invoice Pending Feb 6, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 9:00 AM
Invoice Number: SM-253393

Bottlenecks

Assigned
Duration: 9.3 business days (threshold: 4.0 business hours)
Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 23, 8:35 AM
Invoice #
SM-253393

Work Details (3)

Name Type Status Qty Amount Date
WL-03094142 Labor Open 1 $0.00 Feb 5, 7:04 PM
WL-03094143 Labor Open 0.25 $0.00 Feb 5, 7:04 PM
WL-03094147 Travel Open 23.8 $0.00 Feb 5, 7:10 PM

Details