Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339500 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 23, 2026 → Feb 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 9, 2026
11 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 9, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Jan 23 Assigned ▶ Running 0 0 / 5
Jan 23 → Feb 9 Awaiting Parts ⏸ Paused 11 —
Feb 9 → Feb 9 Reschedule ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 12.0d
Coordinators 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.0 days
Over SLA
Coordinators
0.1 days
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 9, 2026 (9 days late)
📅
12.0 days Total Age
⏱️
12.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
11.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 40 days old
🚨
Primary Delay 12.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
12.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
tech went to floor to get bed took bed up to the shop to assess and troubleshot for bed functionality and found that the pendant was shorting functions to the bed replaced pendant returned bed to service
🔍 Technician Findings
found pendant under head of bed /damaged
⚠️ Problem Description
hand pendant damaged Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 9:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
📦
▶
2 Parts Requested Jan 23, 9:45 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 16m
⏱️
2x Labor Added Jan 23, 9:59 AM
Type: Labor
Status: Open
Qty: 1, 2
🚨 12.0 business days
🔩
▶
2 2x Parts Added Feb 9, 4:46 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts
To: Reschedule
Duration in Previous: 17d 7h
✔️
Status: Completed by Kenneth Lancara Feb 9, 5:06 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 20m
⏳ 3.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 12:41 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3d 7h, 0m
💰
Status: Invoiced by Hannah Shaw Feb 13, 12:51 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m
🧾
Invoice Created Feb 13, 11:31 PM
Invoice Number: SM-253786

Bottlenecks

Awaiting Parts
Duration: 12.0 business days (threshold: 3.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📦
Parts Order 00088934
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 23, 9:21 AM
Invoice #
SM-253786

Work Details (4)

Name Type Status Qty Amount Date
WL-03076373 Labor Open 1 $0.00 Jan 23, 9:59 AM
WL-03076374 Labor Open 2 $190.00 Jan 23, 9:59 AM
WL-03098057 Parts Open 1 $257.60 Feb 9, 4:46 PM
WL-03098058 Expenses Open 1 $0.00 Feb 9, 4:46 PM

Details