Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339503 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 23, 2026 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 23, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 23, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.6 days
Created: Jan 23, 2026 Due: Jan 23, 2026 Completed: Jan 23, 2026 (on time)
📅
0.4 days Total Age
⏱️
0.6d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 40 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.4d / 0.5d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/23/26 MMcNamara

Problem Description:    
Loaner probe return. Standard Service

Technician Findings:    
Probe was not returned with light guides.

 Work Performed    
Added 2 light guides and tested unit. Passed testing.   
 
🔧 Work Performed
Added 2 light guides and tested unit. Passed testing
🔍 Technician Findings
Probe was not returned with light guides
⚠️ Problem Description
Loaner probe return. Standard Service

Timeline

📋
▶
4 Work Order Created Jan 23, 9:25 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added Jan 23, 12:05 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by MICHAEL MCNAMARA Jan 23, 12:18 PM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 2h 52m, 0m
📨
▶
3 Status: Invoice Pending Jan 23, 5:02 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-252160

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 23, 9:25 AM
Invoice #
SM-252160

Work Details (2)

Name Type Status Qty Amount Date
WL-03076351 Expenses Open 1 $0.00 Jan 23, 9:25 AM
WL-03076549 Labor Open 0.75 $78.75 Jan 23, 12:05 PM

Details